(L-R) Chief Communications Officer Bernadette Chincuanco, Customer Experience Director Necy Santiago, Customer Channels Director Diane Begaso, Chief Transformation and Technology Officer Caloi Santos, and Chief Human Resources Officer Sharon Hernandez
AXA Philippines, one of the country’s largest and fastest-growing insurance providers, announced the launch of its first Emma DigiZone at the AXA Service Center Makati branch. This new self-service kiosk is designed to make insurance services more accessible and empower customers to manage their policies with greater ease and convenience through the Emma by AXA PH mobile application.
The Emma by AXA PH app is a digital platform that empowers its customers to conveniently manage their insurance policies anytime, anywhere. By introducing the Emma DigiZone within key branches, AXA brings this technology closer to its customers—serving as a direct gateway to self-service features that simplify insurance transactions. Through these zones, AXA aims to improve the experience for customers by making it easier to register or log in to the Emma by AXA app—with on-site Branch Services Specialists (BSS) ready to guide them through the process and help them explore its features.












