Wednesday, April 3, 2024

Teleperformance in the Philippines earns back-to-back ISO certifications

Present in the ceremony to receive the ISO certifications were Rahul Jolly, Chief Executive Officer of Teleperformance Philippines; Cresenciano Maramot, Managing Director of SGS Philippines and Guam; Daniel Julien, Founder and Chief Executive Officer of Teleperformance Group; and Agustin Grisanti, Global Chief Operations Officer of Teleperformance Group. The certifications underscore Teleperformance’s commitment to employee well-being and environmentally sustainable business practices 

Teleperformance in the Philippines, part of global digital business services company Teleperformance, proudly announces its continued certification for ISO 45001: Occupational Health and Safety Management System and ISO 14001: Environmental Management System.

The certifications are awarded by the globally recognized certifying body, Société Générale de Surveillance (SGS), for Teleperformance’s commitment to the safety and well-being of its employees while championing eco-conscious practices throughout its operations. 

"As a leading digital business services company in the Philippines, we also recognize our responsibility to conduct business in a manner that prioritizes environmental sustainability—the ISO 14001 certification underscores our commitment to this cause. We are constantly working to drive positive change within our organization and in the communities we serve,” said Rahul Jolly, Chief Executive Officer of Teleperformance in the Philippines. 

Teleperformance has been at the forefront of health and safety initiatives, including pioneering programs in collaboration with the Philippines Department of Health (DOH). The organization also garnered recognition from the Anvil Awards and Philippine Quill Awards for its compliance with COVID-19 health and safety protocols.

“More than traditional workplace safety measures, we are working tirelessly to develop and sustain inclusive programs, such as our comprehensive mental health and HIV awareness programs. We are collectively working to foster a culture of support and empowerment to all our team members at Teleperformance,” said Jeffrey Johnson, Chief People Officer for Teleperformance in the Philippines. 

As part of its commitment to sustainable practices, Teleperformance has adopted greenhouse gas emission reduction targets approved by the Science-Based Targets initiative (SBTi) and aligned with the objectives of the Paris Agreement. This includes reducing emissions in its operations by 49% per employee and cutting value chain emissions, such as those related to purchases and employee commuting, by 38.3% per employee from 2019 to 2026. Additionally, the company has joined the Climate Pledge, a coalition of businesses committed to achieving carbon neutrality by 2040.

For more information about Teleperformance in the Philippines and its commitment to safety and sustainability, visit


Teleperformance in the Philippines is part of the Teleperformance Group, Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs 63,000 people in the country and operates 45,000 workstations in 26 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Clark, Bacolod, Cebu, Cagayan de Oro, Davao, and General Santos City.

In 2018, Teleperformance in the Philippines was certified Great Place to Work® and became the first organization to receive the recognition. It also holds the distinction of being the largest employer and the first Business Process Outsourcing (BPO) company in the country to receive certification consistently up to the present from the Great Place to Work® institute. 

The organization has garnered recognition from various entities, including the Philippines Best Workplaces™, Philippine Economic Zone Authority (PEZA), Public Relations Society of the Philippines, International Association of Business Communicators, the National Economic Development Authority (NEDA), SGS, and International Organization for Standardization.

Teleperformance remains dedicated to delivering the best employment experience for Filipinos, supporting the nation's IT-BPM sector, and engaging in meaningful socio-civic initiatives to positively impact the Philippine community through the Citizen of the World (COTW) Foundation, the company’s official corporate social responsibility arm.

For further information about Teleperformance in the Philippines, visit  

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