SKY continues to find ways to make things easier and faster for subscribers by launching its round-the-clock customer service message platform, enabling them to immediately communicate and address their concerns and other service inquiries online, improving its previous offerings during these unprecedented times.
This new customer touchpoint provides a convenient and efficient customer interface for both existing and potential SKY subscribers, facilitated by a friendly messaging bot named KYLA—allowing SKYcable and SKY Fiber subscribers to do self-help on basic concerns by guiding them to available resources and transfer them to converse with live agents for more complex matters.
This is the latest among many improvements that SKY has been implementing among its various digital touchpoints, with this new messaging platform seen as contributing for faster response times to customer queries.
