When faced with stress, anxiety and fear, many either lose focus on day to day chores or keep to themselves their worries. This mental stress could test a person's stability. Counseling and genuine listening often offer a solution to troubled individuals.
Globe saw an opportunity to extend hope and help to people who have difficulty 'opening up' to counseling by introducing HopeChat, a platform co-developed with its partner, Australia-based Virtual Psychologist (VP).
A first in the country, Globe piloted the service to its over 8,000 employees in July 2020 to help them cope with the psychological impact caused by COVID-19.
“Many people, our employees included, who are suffering from emotional and mental stress are sometimes too shy or afraid to talk. With HopeChat, our employees are able to get improved access to counseling and support that strongly resonates with their needs,” said Renato Jiao, Globe Chief Human Resource Officer.
