Monday, June 6, 2022

Home Credit makes its customer service available 24/7


True to its commitment to providing Filipino consumers excellent customer service experience, the country’s leading consumer finance company Home Credit Philippines has officially made its customer service available 24/7.

HCPH is the first non-bank financial institution in the Philippines to make its customer support available round-the-clock, allowing its existing and potential customers receive 24/7 support for their concerns and other service inquiries. This is the latest among many developments that HCPH has implemented to ensure customers’ easy access to its various digital touchpoints.

“We at Home Credit Philippines are proud to provide our Filipino consumers with a seamless customer experience by making our customer support available day and night. Being the first local non-bank financial company to offer round-the-clock customer service, we at Home Credit are confident that we’ll be able to address our customers’ service concerns in the most convenient and efficient way possible and, at the same time, further strengthen our relationship with them,” shares HCPH’s Head of Operations, Pratim Bhattacharya.

With this initiative, HCPH’s customers will now be able to send their concerns and questions any time of the day, including during graveyard hours. This, in turn, will enable HCPH to learn about customers’ needs faster and resolve concerns in product and cash loans, payment status, account balance, product availability, partner brands, retail stores, gift payments, among others.

Running on multiple touchpoints, this new 24/7 service allows customers to seek assistance from a customer service representative about their concerns by sending a message through the official Facebook and Twitter accounts of HCPH.

Customers who are browsing HCPH’s official website may click the “Chat with Us” icon at the lower right side of the website to send in their queries. While for those customers who prefer to coordinate via email, they may send their concerns to More details are found on the “Contact Us” page of HCPH’s website.

To know more about the latest updates from Home Credit Philippines, visit their official website You may also follow them on their official FacebookInstagram, and TikTok accounts. Customers are encouraged to download the My Home Credit app on Google Play to learn more about the latest promos and see what’s new in the Marketplace.

About Home Credit

Home Credit Philippines (“HCPH”) is a consumer finance provider that promotes the principles of financial inclusion and safe lending, providing world-class financing services to qualified customers, often first-time borrowers. Home Credit arrived in the Philippines back in 2013 and within 8 years, has helped more than 8 million customers buy the things they need through fast, convenient and affordable financing in thousands of stores around the country. In 2018, HCPH was also granted the license to operate as a credit card issuer by Bangko Sentral ng Pilipinas (BSP), making it the first and only non-bank financial institution in the country to issue credit cards. HCPH continues to expand its digital and online presence, and now has over 8 million users of its My Home Credit App. HCPH is part of the Home Credit Group, an international consumer finance provider.

More information on HCPH is available at  

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