Already the leading homegrown luxury hotel group in the Philippines, The Discovery Leisure Company, Inc. (TLDCI) is again taking a step further in digital transformation and customer service, with the introduction of the revolutionary auto-agent chatbot. This makes TLDCI the first homegrown hotel group in the country to utilize on-page AI technology as part of its award-winning customer service program. Auto-Agent, an automated website chatbot created to help hoteliers provide an elevated quality service 24/7, is already being utilized in hotels abroad. Powered by Triptease, a UK-based tech solutions company that empowers hotels to recapture guest relationships from Online Travel Agencies (OTAs) and increase direct bookings. Guests can therefore expect immediate, high quality responses when chatting online, even when hotel staff are engaged or are not immediately available.
Discovery Suites Manila in partnership with Atlantis Theatrical offers Show and Stay for the Broadway musical “Side Show” that runs from August 31 to September 23, 2018 at the Carlos P. Romulo auditorium, RCBC Plaza in Makati City. Guests checking in between now and September 22, 2018 will get a unique promo code that entitles them to a 20% discount when they buy tickets to Side Show Manila, the heart-warming Tony award-nominated Broadway musical about love, loss, sisterhood and what it truly means to be unique.
Discovery Suites recognized recently loyal employees from different departments as it marked its 18th anniversary. The employees have worked at Discovery for many years, upholding the gracious brand of service the company is known for. Among those who received their loyalty awards for 10 years of service were Guest Services Associate Melvin Lipangco, Engineering Assistant Manager El Perez, Banquet Sales Manager Kris Arciaga, Reservations Manager Alexandra Noelle Puen, and Executive Assistant to the General Manager Rowena Gulle. Celebrating their 18th year with Discovery Suites, meanwhile, are Engineering Associate Bernard Tamargo, Financial Controller Laureen Udtuhan, Purchasing Manager and Property Custodian Milette Vizcarra, and Housekeeping Associate Marlon Mendoza.
