Teleperformance has just been awarded as one
of the Philippines Best Workplaces™ in 2022. This was announced during the
virtual reveal that premiered live on Great Place to Work® Philippines via
YouTube.
In total, 25 workplaces are ranked as
“Philippines Best Workplaces” according to research and consulting firm, Great
Place to Work® Philippines.
The Philippines Best Workplaces™ List is highly competitive. Regarded as the global authority on workplace culture, seasoned consultants from Great Place to Work® curate the List using rigorous analytics and confidential employee feedback. Companies are only considered if they are first, a Great Place to Work-Certified™ organization. In the qualifying year of 2021, nearly 100 companies in the Philippines were Great Place to Work-Certified™. (Only companies who attain at least 65% on Great Place to Work® Trust Index© Survey can attain the Certification.)
Great Place to
Work® is the only company culture award in the world that selects winners based
on how fairly employees are treated and what their workplace experience is
like. Companies are assessed on how well they are creating a great employee
experience that cuts across race, gender, age, disability status, or any aspect
of who employees are or what their role is.
“With the
continuous disruptions that companies face, the Best Workplaces in the
Philippines remain grounded in their purpose and values. They continue to put
their people first. They prioritize the holistic well-being of their employees
as fatigue and burnout become more evident in workplaces,” says Antoniette
Mendoza-Talosig, Managing Partner of Great Place to Work® Philippines and
Principal Consultant of Great Place to Work® ASEAN.
Teleperformance
Philippines Chief Operations Officer Joey Marquez underlined the significance
of this achievement: "This milestone gives us the perfect opportunity to
showcase our values, the Teleperformance culture, and the great work of our
people in delivering excellent customer service to our customers, clients, and
stakeholders. This recognition further inspires us to create more remarkable
experiences for our people – whether they may be working in one of business
sites across the country, or in their homes."
Teleperformance
said that they will continue to move forward towards their goals while
upholding the high standards of being a Best Place to Work™. The company also
looks forward to giving back through the Citizen of the World corporate
sustainability programs and initiatives. Most of all, Teleperformance will
carry on fostering a TP culture that is diverse, equitable, and inclusive for
all.
Teleperformance has been certified Great
Place to Work® in the Philippines consecutively in the last four years,
becoming the first company in the Philippines to achieve this feat. The Trust
Index Survey conducted in 2021 by the Great Place to Work® Institute had the
highest participation rate among the Teleperformance Philippines employees
across all 22 business sites.
During the pandemic, employee initiatives
held by Teleperformance were recognized by various sectors such as the Safety
Seal Committee certifying Teleperformance business sites that ensure health and
safety protocols against COVID-19. Teleperformance also rolled out free
COVID-19 vaccination for employees through the TPVac program and currently has
a partnership with the government to conduct vaccinations in various
Teleperformance Philippines workplaces for employees and their loved ones.
In addition, Teleperformance celebrates
diversity and inclusion through empowering both Women and the LGBTQ+ community
through their TP Women and TP Pride councils as they raise awareness and
educate employees through year-long initiatives. They also have a comprehensive
HIV/AIDS program that has been awarded the Duyan Ambassador Award from Project
Red Ribbon and recognized by the Philippine Financial & Inter-Industry Pride
(PFIP).
To know more about Teleperformance Philippines, visit their website at www.teleperformance.com.
About Teleperformance
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach.
The Group's 383,000 employees, based in 83 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2020, Teleperformance reported consolidated revenue of €5,732 million (US$ 6.5 billion, based on €1 = $1.14) and net profit of €324 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 56,000 people in the country and operates around 40,000 workstations in 22 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
Teleperformance Philippines offers offshore
solutions and serves the North American, Australia, Asia and European markets,
as well as the Domestic market, managing all aspects of the customer relations
cycle for brands aiming to deliver excellent customer experiences.
From 2012 to 2020, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2021, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for four years in a row. This year, Teleperformance celebrates its 26th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
For further information, visit the Teleperformance website at teleperformance.ph
About Great Place to Work Certification™
Great
Place to Work-Certification™ is the most definitive “employer-of-choice” recognition
that companies aspire to achieve. It is the only recognition based entirely on
what employees report about their workplace
experience – specifically, how consistently they experience a high-trust
workplace. Great Place to Work-Certification is recognized worldwide by
employees and employers alike and is the global benchmark for identifying and
recognizing outstanding employee experience. Every year, more than 10,000
companies across 97 countries apply to get Great Place to
Work-Certified.
How Great Place to
Work® determines the Best Workplaces List in the Philippines
Great
Place to Work identified the Best Workplaces by analyzing companies’ workplace
programs and surveying all their employees in the Philippines (for companies
with a staff strength of less than 5,000) about the key factors that create
great workplaces for all.
Employees are invited to respond to 60 survey
questions describing the extent to which their organization creates a great
place to work For All™, meaning that the company empowers all individuals to
reach their full human potential. 85% of the evaluation is based on what
employees report about their experiences of trust and reaching their full human
potential as part of their organization, no matter who they are or what they
do. We analyze these experiences relative to each organization’s size,
workforce make up, and what’s typical in their industry and region. The
remainder of the evaluation is an assessment of all employees’ daily experiences
of the company’s values, people’s ability to contribute new ideas, and the
effectiveness of their leaders to ensure they’re consistently experienced.
To ensure surveys truly represent all
employees, we require enough people in each organization to respond that
results are accurate to a 95% confidence level and 5% margin of error or
better. We review any anomalies in survey responses, news and financial
performance to ensure there aren’t any extraordinary reasons to believe we
couldn’t trust a company’s survey results.
About Great Place
to Work®
Great Place to
Work® is the global authority on workplace culture. Since 1992, they have
surveyed more than 100 million employees worldwide and used those deep insights
to define what makes a great workplace: trust. Their employee survey platform
empowers leaders with the feedback, real-time reporting and insights they need
to make data-driven people decisions. Everything they do is driven by
the mission to build a better world by helping every organization become a
great place to work For All™.
Learn more at greatplacetowork.com.ph and on Facebook, LinkedIn & Instagram
For further information, visit the
Teleperformance website at teleperformance.ph
Like this post? Subscribe to Manila Life by Email
