Multi-awarded, leading digital business services company Teleperformance (TP) has secured its third consecutive recognition in Fortune Magazine’s World's Best Workplaces™ 2023 roster. TP ranked 5th out of 25 global companies selected in the prestigious list which surveyed 14.8 million employees worldwide.
World's Best Workplaces™ 2023 honors companies that strongly elevate employee experience by fostering a diverse, inclusive, and fair workplace culture. Teleperformance ascended from 11th place previously to 5th place, reflecting its unrelenting efforts to build empowering and rewarding workplaces for its employees.
TP received 220,353 survey responses from its employees worldwide in 2023. The survey featured key factors that determine great workplaces, which include fair pay, healthy work-life balance support, and a shared voice in a workplace setting.
“This recognition is a crowning achievement to the grit and greatness of our people. It affirms the high trust and confidence that employees place upon Teleperformance in their journey to realize their dreams for themselves and their loved ones. And we will continue to honor our people’s faith in us by providing them with safe, empowering, and rewarding workplaces,” said Rahul Jolly, Teleperformance Philippines Chief Executive Officer.Teleperformance maintains the company’s support for healthy work-life balance through various initiatives, including the launch of its “Work Wherever You Live, Live Wherever You Love” campaign, which features Cloud Campus, a long-term remote work solution that allows home-based interaction experts to stay connected with their Teleperformance team at their convenience. With the company's streamlined operations, exemplified by servicing over 70 clients through Cloud Campus, TP gained its Contact Center World (CCW) award in November.
Employee resource groups (ERGs), such as TP Women and TP Pride, present collective opportunities for frontline employees and senior leaders alike to tackle challenges that women and LGBTQIA+ employees face. Additionally, the organization focuses on impact sourcing to provide employment for persons with disabilities (PWDs), retired and displaced workers, high school graduates, and out-of-school youth.
“Earning the title as one of the Best Workplaces in the Philippine IT-BPM industry and achieving the Great Place to Work® designation six times this 2023 are remarkable feats already, thanks to our people,” said Chief People Officer Jeffrey Johnson. “And now being named Top 5 best workplace globally, I can definitely say that our incredible 60,000-strong team in the Philippines is out to do better, bigger, and greater things from the Philippines to the world,” he added.
In 2023, Teleperformance was certified as a Great Place to Work® in the Philippines for the sixth consecutive year. TP is also the first, the largest and first BPO company in the Philippines to achieve the Great Place to Work® certification.
To learn more about Teleperformance Philippines, visit their website at www.teleperformance.com.
About Teleperformance in the Philippines
Teleperformance in the Philippines is part of the Teleperformance Group, which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Company’s comprehensive, AI-powered service portfolio ranges from front-office customer care to back-office functions, including Trust and Safety services that help defend both online users and brand reputation. Teleperformance also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. Backed by the Teleperformance Group’s nearly 500,000 inspired and passionate team members globally who currently speak more than 300 languages, Teleperformance in the Philippines has a global scale and local presence which allows it to be a force of good in supporting communities, clients, and the environment.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs more than 61,000 people in the country and operates over 40,000 workstations in 23 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Bacolod, Cebu, Cagayan de Oro, Davao, and General Santos City.
Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.
In 2018, Teleperformance Philippines was certified as a Great Place to Work® and became the first organization, the largest employer, and the first BPO company in the country to receive this certification from the Great Place to Work® Institute up to the present year.
From 2012 to 2022, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2021, Teleperformance Philippines received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. In 2022 and 2023, the company was also awarded as one of the Philippines Best Workplaces™. This 2023, Teleperformance celebrates its 27th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the Philippine community.
For further information, visit the Teleperformance website at teleperformance.ph
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