Teleperformance (TP) Philippines is again at the forefront of empowering communities as part of Gawad Kalinga’s Bayani Challenge (Heroes Challenge), a multisectoral initiative that aims to combat poverty across the country.
A total of 25 volunteers from different Teleperformance sites in the Philippines participated in this year’s Gawad Kalinga (GK) Bayani Challenge in San Lorenzo Ruiz, a remote agricultural municipality in the Southern Luzon province of Camarines Norte. 2023 marks TP's seventh consecutive year of joining the humanitarian cause, demonstrating the company’s unwavering commitment to be a force for good for people, communities, and the environment despite the lingering COVID-19 pandemic.
Volunteers participated in different activities to enhance the quality of life, promote sustainability, and foster a sense of unity among community members.
Participating TP employees and other volunteers planted a 10-hectare agricultural land to kickstart a social enterprise similar to the GK Enchanted Farm in Angat, Bulacan, Central Luzon. This future agri-business is expected to generate sustainable livelihoods for members of the San Lorenzo Ruiz community.
TP volunteers also helped in refurbishing houses in the GK Friendship Village, established in 2013 to provide more secure residences for families. They further participated in renovating a nearby school building, engaged in farmland clean-up, and orchestrated Paraisong Pambata (Children’s Paradise), a community activity to foster camaraderie among the young.
Teleperformance Philippines Chief People Officer Jeffrey Johnson commended the volunteers for their hard work and dedication and thanked Gawad Kalinga for the annual opportunity to help people and build stronger communities, especially in the countryside.
“The collective efforts of our Teleperformance family have always been the cornerstone of our business. Through the support and dedication of our volunteers and partners like GK, we continue to deliver positive impact in different communities. Across the years, we have learned that working together with communities from the ground-up is key to make meaningful, sustainable, and lasting impact. As we move forward, we encourage everyone to continue embracing this spirit of Bayanihan towards a brighter future for young Filipinos.”
TP remains resolute in its commitment to make a positive impact for people, communities and the environment. By actively participating in events such as the GK Bayani Challenge, TP continuously empowers communities and fosters meaningful change.
Gawad Kalinga is a long-standing partner of TP through its corporate social responsibility arm, Citizen of the World (COTW) foundation, a global initiative that aims to help vulnerable and marginalized people around the world and in local communities. TP has partnered with Gawad Kalinga for various humanitarian initiatives such as the GK Village in Tanay, Rizal Province, which provided new homes to people displaced by super typhoon Ondoy in 2009.
For more information about Teleperformance Philippines and its corporate social responsibility initiatives under COTW, please visit www.teleperformance.ph.
ABOUT TELEPERFORMANCE
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and advanced related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.
Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs more than 61,000 people in the country and operates over 40,000 workstations in 24 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Bacolod, Cebu, Cagayan de Oro, Davao, and General Santos City.
Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.
From 2012 to 2022, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2021, Teleperformance Philippines received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. In 2022 and 2023, the company was also awarded as one of the Philippines Best Workplaces™. This 2023, Teleperformance celebrates its 27th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the Philippine community.
For further information, visit the
Teleperformance website at teleperformance.ph
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