Teleperformance (TP) Philippines recently won four awards for its pandemic and nation building efforts at the recent 19th Philippine Quill Awards organized by the International Association of Business Communicators (IABC) Philippines.
Among the awards Teleperformance received are recognition for four of its efforts – COVID-19 communication portal, 1Question Job Interview Bot, English Communication Webinar Series, and the Teleperformance Molino Recruitment Center Virtual Groundbreaking Event.
Teleperformance received an Award of Merit for the COVID-19 Employee Communication Microsite, a bespoke communications hub launched in the advent of the COVID-19 pandemic in the Philippines. The program resulted in a high rate of employee compliance to TP’s Health & Safety protocols onsite resulting in zero to minimally remote cases of infections onsite. They were also able to continue operations of all their 22 sites despite various degrees of lockdown and Community Quarantine classifications, most of which have been given the Safety Seal certification by local government and health agencies.
Meanwhile, TP also received an Award of Merit for the 1Q TPbot, also known as TP-in-3. It is the world’s first Smart 1Question Job Interview Bot and is a streamlined social and mobile recruitment bot on Facebook Messenger. This bot was created to help continue Teleperformance’s hiring process after the COVID-19 pandemic and the succeeding lockdown halted operations nationwide. In three easy steps – register, verify, interview – applicants were able to complete the interview process in a matter of minutes all found in a convenient gamified and challenging content on Facebook Messenger, resulting in approximately 35,000 completed automated interviews in just 7.5 months and a total of over 9,500 Filipinos hired in just a month.
As a response to the need for upskilling amid the pandemic, Teleperformance also launched the English Communication Webinar Series, which received an Award of Merit. The series provided free virtual English lessons on the company’s Facebook page for people looking to add and improve their skills through basic English topics such as pronunciation and accent, grammar and vocabulary, thought organization and coherence, and written communication. The series garnered nearly 33,000 attendees on Zoom and Facebook Live, over 727,000 Facebook offline viewers across its 18 seasons from April 2020 to October 2021, and received overwhelming positive feedback from attendees.
Lastly, TP also received an Award of Merit for the Teleperformance Molino Recruitment Center Virtual Groundbreaking Event. Amid the pandemic and rising unemployment in the country, Teleperformance opened its 22nd business site with the theme “Brave New Horizon” marking a new milestone and brave new venture from the company. The special event was graced by key government and industry partners and highlighted how Teleperformance Philippines continues to innovate and blaze trails, therefore contributing to the overall regional growth and economic recovery of the country.
“As a people company, these initiatives were a way for Teleperformance to give back not only to our employees but to Filipinos in need during the pandemic. Moving forward, we will continue to put our employees’ health and safety at the forefront of our operations as we continue to bounce back from the pandemic,” shared Teleperformance Philippines Chief Operations Officer Joey Marquez.
Teleperformance Philippines was recently certified Great Place to Work® for the 5th consecutive year and is the largest employer in the country to receive the certification. Through their various employee engagement programs including their Diversity, Equity & Inclusion initiatives, TP is able to maintain an inclusive workplace for all that prioritizes overall employee welfare and safety.
They currently employ around 56,000 employees nationwide and is looking to expand to the countryside to bring more career opportunities to more Filipinos. Recently, they also launched their 23rd business site in Ilocos Norte that follows a completely work-from-home model.
To learn more about Teleperformance, visit the Teleperformance website at www.teleperformance.com.
ABOUT TELEPERFORMANCE
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and advanced related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.
Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs more than 56,000 people in the country and operates over 40,000 workstations in 23 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Bacolod, Cebu, Cagayan de Oro, Davao, and General Santos City.
Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.
From 2012 to 2021, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2022, Teleperformance Philippines has received its
fifth certification as a Great Place to Work® and is the only organization in
the country to be certified by the Great Place to Work® Institute for five
years in a row. Earlier in the year, the company was also awarded as one of the
Philippines Best Workplaces™. This 2022, Teleperformance Philippines celebrates
its 26th year of continued excellence and leadership in the country. This
milestone highlights the company’s commitment to steadily provide the best
employment experience for Filipinos, proactively support the progress of the
nation’s IT-BPM sector, and uphold its socio-civic engagements to create a
difference in the lives of the Philippine community.
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