The TP Cloud Campus jeepney, a
vibrant mobile workstation connected to a centralized cloud, allows work and
connectivity on the go. The award-winning mobile unlocked talents and formed
partnerships in over 40 provinces, with microsites in Ilocos Norte and General
Santos.
Teleperformance's revolutionary work-at-home solution, Cloud Campus[1], clinched the prestigious Best in Remote Work Technology title at the Contact Center World Awards. TP had its double triumph with the prestigious Gold Award for Asia-Pacific region, followed by a global category win.
This June, the organization hosted an internal awards ceremony, showcasing the remote work solution which allows home-based experts to remain connected to their teams through Cloud Campus hubs. This builds on the recognition received by TP at last year’s CCW awards ceremony.
"At Teleperformance, we don't just solve problems; we ignite transformations. TP’s Cloud Campus transcends geographical boundaries, and ensures the delivery of top-notch service whenever and wherever our clients are," said Teleperformance Philippines Chief Executive Officer Rahul Jolly.
Innovation for Growth and a Greener Future
Ahead of its time, TP’s Cloud Campus was piloted in Portugal in 2019[2] to cater to emerging hybrid employment needs. With a secure, efficient, and engaging virtual work environment, it globally launched in 2021 to address pandemic challenges and sustain client commitment delivery.
“TP Cloud Campus was launched to meet the evolving needs of our employees, clients, and customers in an increasingly digital world. With our sustainable model, we’ve managed to significantly decrease our carbon emissions,” said Pierre Berube, Senior Vice President for Training, Quality, and Learning.
Currently, half of the organization’s global remote workforce services 91 countries and 170 markets in over 300 languages and dialects.
The Cloud Campus initiative also notably reduced carbon footprint[3] by half per full-time employee in the last three years. The technology, powered by green energy, operates with reduced carbon footprint, and aligns with the company's commitment to the Paris Agreement on Net Zero by 2040.
With its
commitment to client success and corporate social responsibility, among Teleperformance’s
recognitions are the Outstanding Employer and Outstanding Community Project of
the Year by PEZA, Top Employer of the Year and CSR Circle of Excellence at the
Asia CEO Awards.
Employment Opportunities for All
The TP Cloud Campus extends employment opportunities to everyone, including Persons with Disabilities (PWDs), stay-at-home mothers, and people living in remote areas.
In response to the DICT's Digital Cities 2025 program, Teleperformance launched the TP Cloud Campus jeepney roadshow[4] and brought remote work to next-wave cities and municipalities. The initiative aligns with the program’s goal to transform 25 cities into IT-BPM hubs by 2025.
The TP Cloud Campus jeepney, a vibrant mobile workstation connected to a centralized cloud, allows work and connectivity on the go. The award-winning mobile unlocked talents and formed partnerships in over 40 provinces, with microsites in Ilocos Norte and General Santos.
“Through our TP Cloud Campus jeepney, we are tackling issues on inclusivity and accessibility that comes with a typical application process. TP stands committed to creating a work environment where everyone, regardless of background and location, can thrive,” said Chief People Officer Jeffrey Johnson.
For more information about Teleperformance Philippines and its commitment to occupational health and safety, please visit www.teleperformance.com.
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters:
TEPRF.PA - Bloomberg: TEP FP), is a
global leader in digital business services which consistently seeks to blend
the best of advanced technology with human empathy to deliver enhanced customer
care that is simpler, faster, and safer for the world’s biggest brands and
their customers. The Group’s comprehensive, AI-powered service portfolio ranges
from front office customer care to back-office functions, including operations
consulting and high-value digital transformation services. It also offers a
range of specialized services such as collections, interpreting and
localization, visa and consular services, and recruitment process outsourcing
services. The teams of multilingual, inspired, and passionate experts and
advisors, spread in close to 100 countries, as well as the Group’s local
presence allows it to be a force of good in supporting communities, clients,
and the environment. In 2023, Teleperformance reported consolidated revenue of
€8,345 million (US$9 billion) and net profit of €602 million.
Teleperformance
shares are traded on the Euronext Paris market, Compartment A, and are eligible
for the deferred settlement service. They are included in the following
indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and
Euronext Tech Leaders. In the area of corporate social responsibility,
Teleperformance shares are included in the CAC 40 ESG since September 2022, the
Euronext Vigeo Euro 120 index since 2015, the MSCI Europe ESG Leaders index
since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG
index since 2017.
For more
information: www.teleperformance.com
ABOUT TELEPERFORMANCE IN THE PHILIPPINES
Teleperformance
in the Philippines is part of
the
Teleperformance Group,
Teleperformance began operations in the Philippines in 1996 and has grown to
become a preferred offshore contact center outsourcing option. The company
employs over 60,000 people in the country and operates 45,000 workstations in
27 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro
Laoag, Clark, Bacolod, Cebu, Cagayan de Oro, Davao, and General Santos
City.
In 2018, Teleperformance in the Philippines was
certified Great Place to Work® and became the first organization to receive the
recognition. It also holds the distinction of being the largest employer and
the first Business Process Outsourcing (BPO) company in the country to receive
certification consistently up to the present from the Great Place to Work®
institute.
The organization has garnered recognition from
various entities, including the Philippines Best Workplaces™, Philippine
Economic Zone Authority (PEZA), Public Relations Society of the Philippines,
International Association of Business Communicators, the National Economic
Development Authority (NEDA), SGS, and International Organization for
Standardization.
Teleperformance remains dedicated to delivering the best employment experience for Filipinos, supporting the nation's IT-BPM sector, and engaging in meaningful socio-civic initiatives to positively impact the Philippine community through the Citizen of the World (COTW) Foundation, the company’s official corporate social responsibility arm.
For further information about Teleperformance in the
Philippines, visit teleperformance.ph
Visit the Group at www.teleperformance.com.
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