Marking a groundbreaking step towards deaf inclusion in the workplace, Teleperformance (TP) in the Philippines and the De La Salle-College of Saint Benilde have formalized a partnership through a Memorandum of Agreement (MOA) signing at the TP Ayala site in December.
The partnership with the Benilde Deaf School (BDS) marks a pivotal moment in the journey of the first and largest Great Place to Work company towards advancing the organization’s diversity, inclusion, and equity (DE&I) policies. The MOA includes a comprehensive program to train Deaf interns and equip them with the necessary tools for their integration into the workforce.
Teleperformance’s HR Diversity and Inclusion member Aileen Gay Sibal interprets for the executive leaders and the audience at the MOA signing event with Benilde Deaf School.
Present in the momentous occasion was the newest Chief Executive Officer Rahul Jolly; joined by Chief People Officer Jeffrey Johnson, and VP for Human Resources, Communications and Marketing, Rachel Cacabelos. Among CSB’s representatives were Vice Chancellor for Academic Affairs, Angelo Marco Lacson, and OIC Dean of the School of Deaf Education and Applied Studies, Ana Kristina Arce.
“Teleperformance is geared towards hiring more persons with disabilities in the coming years. This internship program provides a safe and inclusive workplace, while ensuring that our Deaf interns have the necessary resources they need to thrive in their respective careers,” said Chief People Officer & Chief of Staff Jeffrey Johnson, SHRM-SCP®.
Over the years, TP has demonstrated a steadfast commitment to deaf inclusion. Notable achievements include hiring PWD employees and ensuring the presence of dedicated Filipino Sign Language (FSL) interpreters in corporate events.
Through the introduction and empowerment of Deaf interns in the workplace, Teleperformance aims to hire more persons with disabilities in full-time positions.
“Our Impact Sourcing team has been operating for more than a year. With the appropriate support, reasonable accommodations, fair policies, and a culture centered on inclusivity, persons with disabilities can surely flourish in the IT-BPM industry. The Deaf community at TP are proof that any PWD can succeed and thrive if a workplace is committed to its inclusive policies and programs,” said Aura Manalo, Impact Sourcing Supervisor and Lead of the TP Disability Inclusion Employee Resource Group (ERG).
“For 2024, we will be engaging self-identified employees with disabilities with a series of empowerment sessions. We will also set sensitivity training and exercise to properly educate our teams and create a safe space for PWDs,” she added.
For more information on Teleperformance and the organization’s DE&I campaigns, please visit www.teleperformance.com.
Teleperformance in the Philippines is part of the Teleperformance Group, which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Company’s comprehensive, AI-powered service portfolio ranges from front-office customer care to back-office functions, including Trust and Safety services that help defend both online users and brand reputation. Teleperformance also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. Backed by the Teleperformance Group’s nearly 500,000 inspired and passionate team members globally who currently speak more than 300 languages, Teleperformance in the Philippines has a global scale and local presence which allows it to be a force of good in supporting communities, clients, and the environment.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs 63,000 people in the country and operates 45,000 workstations in 26 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Clark, Bacolod, Cebu, Cagayan de Oro, Davao, and General Santos City.
Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.
In 2018, Teleperformance Philippines was certified as a Great Place to Work® and became the first organization, the largest employer, and the first BPO company in the country to receive this certification from the Great Place to Work® Institute up to the present year.
From 2012 to 2022, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2021, Teleperformance Philippines received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. In 2022 and 2023, the company was also awarded as one of the Philippines Best Workplaces™. This 2023, Teleperformance celebrates its 27th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the Philippine community.
For further information, visit the Teleperformance website at teleperformance.ph
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