Great Place to Work®, the global authority on workplace culture, ranks Teleperformance (TP) number 12 on the 2022 Best Workplaces in Asia list for their sites in the Philippines, Greater China, India, Saudi Arabia, Singapore, and the United Arab Emirates. The list is based on over 1 million survey responses across Asia and the Middle East, representing the experience of more than 4.7 million employees in the region.
This recognition is based on confidential survey data assessing employee experiences of trust, innovation, company values and leadership. Companies are also evaluated on how well they are creating a For All™ workplace experience, inclusive of all employees no matter who they are or what they do.
TP integrates Diversity, Equity, and Inclusion (DE&I) in their DNA and has pushed efforts that aim to improve the lives of their employees and their community. Their TP Women and TP Pride year-long initiatives raise awareness on the challenges of women and the LGBTQ+ community through employee education and internal programs and policies, while the leaders of the company have also pledged to strengthen their disability inclusivity in the workplaces.
Their pandemic efforts also proved their priority on employees’ health, safety, and wellbeing. TP was the first to announce free vaccinations for employees and their family, and the company also partnered with the Philippine government to bring vaccinations to the workplace.
Teleperformance Philippines Chief Executive Officer Francisco Lara Padilla remarked, “This recognition comes at a very exciting time for TP as we prepare to take our DE&I initiative to another level. We always aim to create the best possible workplace that we can for our employees and I am excited to keep finding new ways to collaborate with and empower our employees so that they may keep growing with the company.”
Teleperformance Philippines Chief Operations Officer Joey Marquez also shared, “We are grateful that TP has been recognized as one of the best workplaces in Asia. Creating one is a constant work in progress and it is fulfilling to be in a company that continues to find new ways to care for the growth and well-being of their employees, especially in challenging times.”
“Congratulations to the Best Workplaces in Asia for putting the well-being of their employees first,” said Michael C. Bush, Global CEO of Great Place to Work. “During an incredibly challenging time for the region, these companies created equitable workplaces by providing flexibility and supporting their employees through strife. The Best Workplaces in Asia embody the mission of Great Place to Work and are indeed making work great work For All,” Bush added
The Best Workplaces in Asia show that investing in people is a proven path to business success. Those that can create a fair work environment that fills employees with pride will outperform the competition.
Employees at winning workplaces are having a far superior experience than the global average. According to Great Place to Work data, 88% of employees at the Best Workplaces in Asia on average reported having a positive employee experience. For the average global workforce, only 55% of workers report a similarly positive experience.
Earlier this year, Teleperformance Philippines received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. The company was also awarded as one of the Philippines Best Workplaces™ this year.
ABOUT TELEPERFORMANCE
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and advanced related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.
Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs more than 56,000 people in the country and operates over 40,000 workstations in 23 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Bacolod, Cebu, Cagayan de Oro, and Davao.
Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.
From 2012 to 2021, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2022, Teleperformance Philippines has received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. Earlier in the year, the company was also awarded as one of the Philippines Best Workplaces™. This 2022, Teleperformance Philippines celebrates its 26th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the progress of the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
For further information, visit the Teleperformance website at teleperformance.ph.
How Great Place to Work determines the Best Workplaces in Asia™
Great Place to Work identifies Best Workplaces in Asia™ by surveying over 1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting over 4.7 million employees in the region.
To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2021 or early 2022.
Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000) of those employees located outside the headquarters country.
About Great Place to Work®
Great Place to Work® is the global authority on workplace culture. Since 1992, they have surveyed more than 100 million employees around the world and used those deep insights to define what makes a great workplace: trust. Great Place to Work helps organizations quantify their culture and produce better business results by creating a high-trust work experience for all employees. Their unparalleled benchmark data is used to recognize Great Place to Work-Certified™ companies and the Best Workplaces in the U.S. and more than 60 countries, including the 100 Best Companies to Work For® and the World’s Best lists published annually in Fortune. Everything they do is driven by the mission to build a better world by helping every organization become a great place to work For All™.
To learn more, visit greatplacetowork.com and read “A Great Place to Work for All.” Join the community on LinkedIn, Twitter, and Instagram.
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