From L-R, Dug Christopher Mah, NPC Deputy Privacy Commissioner; John Henry Naga, NPC Privacy Commissioner; Rejyl Siang, HCPH Chief Compliance Officer; Leandro Angelo Aguirre, NPC Deputy Privacy Commissioner and Ivin Ronald Alzona, NPC Executive Director.
Leading this project to continue building customer and other stakeholder trust and protection is Atty. Reiyl Siang, HCPH’s Data Protection Officer, also a finalist for the Data Protection Officer of the Year. During the first day of NPC’s PAW celebration, he was also a discussant speaking on the importance of transparency in establishing trust in online lending.
HCPH is recognized for consistently updating and improving its data protection practices ensuring that the personal data of data subjects (employees, customers, and vendors) are protected and safeguarded in accordance with the Data Privacy Act.
Proactive and not Reactive Security
To ensure that its standards of data protection are maintained, HCPH developed a Privacy Manual for all external partners that process HCPH data, particularly Personal Data. Part of the policy found in the manual is to only partner with organizations, which process personal data with security controls at least at par with company policies or policies of the group of companies to which HCPH belongs. This management style helps HCPH incorporate data protection controls with partners to prevent possible data breaches and improve partners’ data security.
HCPH privacy management is made to be preventive and not remedial to data protection, anticipating future security issues and risks for the company. With its manual set in place, HCPH regularly conducts compliance testing on data privacy issues faced by business units to validate risk ratings and security controls, making HCPH safe and secure through its proactive security measures which complement its security management processes in response to possible incidents.
Security from Inside Out
HCPH continuously enhances its internal Privacy Management Governance Framework which balances the individual’s right to data privacy while enabling business strategy. This Framework serves as HCPH’s model or map in seeing the interrelated relationships, factors, and other influences upon the business, especially concerning data privacy. It steers HCPH in the right direction in terms of management and regulatory compliance to achieve its business objectives of having efficient processes, having accountability, and ensuring customer trust.
“Data privacy is a priority here at Home Credit. We ensure that our customers, partners, and internal stakeholders can depend on us to uphold their privacy rights and process their personal data lawfully. Developing a company-initiated security framework that meets or even exceeds our obligations under the Data Privacy Act of 2012 is of utmost importance to us,” shares Atty. Reiyl Siang, HCPH Data Protection Officer.
Atty. Siang adds, “As we continue to provide financial inclusion to unbanked and underserved Filipinos across all walks of life, we also continue to build trust among all stakeholders to continue doing business with us.”
About Home Credit Philippines
Home Credit Philippines (“HCPH”) is a
consumer finance provider that promotes the principles of financial
inclusion and safe lending, providing world-class financing services to
qualified customers, often first-time borrowers. Home Credit arrived in the
Philippines back in 2013 and within 8 years, has helped more than 8 million
customers buy the things they need through fast, convenient, and affordable
financing in thousands of stores around the country. In 2019, HCPH was also
granted the license to operate as a credit card issuer
by Bangko Sentral ng Pilipinas (BSP), making it the first and
only non-bank institution in the country to issue credit cards. HCPH continues
to expand its digital and online presence, and now has over 8 million users of
its My Home Credit App. HCPH is part of the Home Credit Group, an international consumer finance provider. More information on HCPH is available at www.homecredit.ph.
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