Global technology
leader Xiaomi inaugurated its second exclusive service center in the
Philippines last March 5, 2022, as part of its initiative to provide premium
after-sales service to its customers.
Located on the
ground floor of SM City Manila beside the Manila City Hall, the Xiaomi
Exclusive Service Center aims to provide a harmonious experience and luxurious
treatment for its consumers, following the opening of the first Xiaomi
exclusive service center last December 2021 in Bonifacio Global City. Xiaomi
fans can expect end-to-end service from product purchase up to after-sales
support for the gadgets.
“The constant support of Xiaomi fans has been critical to our success. So, when it comes to their product concerns and service needs, Xiaomi strives to give the best possible experience to our devoted customers. The inauguration of our 2nd Exclusive Support Center brings to life our promise to provide excellent customer service to the Xiaomi community and that our fans can expect more branches to open in more key cities and extend this exclusive customer service experience to more Xiaomi fans nationwide,” shared Xiaomi Philippines Service Manager, Joel Salera.
Xiaomi announced
last year that part of its goals for 2022 will be ramping up its after-sales
service in the country. Earlier in 2021, Xiaomi increased its after-sales
touchpoints by growing from 10 to 20 service locations across the country, as
well as adding 10 additional authorized service centers to serve Xiaomi TV
products. A Xiaomi Contact Center was also established to support customers in
the Philippines and the Americas.
Aside from
enhanced customer service, Xiaomi fans may enjoy the benefits of Xiaomi's
second exclusive service center promo, which offers a 50% discount on
out-of-warranty labor fees.
For more details about Xiaomi and concerns, customers can get in touch with the Xiaomi Toll-free Contact Center at 1-800-1312-0048 for PLDT/SMART or 1-800-8386-5529 for GLOBE. You may also email them at service.ph@xiaomi.com or mi-phfeedback@xiaomi.com or check the official website at mi.com/ph/service/repair.
About Xiaomi Corporation
Xiaomi Corporation
was founded in April 2010 and listed on the Main Board of the Hong Kong Stock
Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart
manufacturing company with smartphones and smart hardware connected by an IoT platform
at its core.
Embracing our
vision of “Make friends with users and be the coolest company in the users’
hearts”, Xiaomi continuously pursues innovations, high-quality user experience
and operational efficiency. The company relentlessly builds amazing products
with honest prices to let everyone in the world enjoy a better life through
innovative technology.
Xiaomi is one of
the world’s leading smartphone companies. The company’s market share in terms
of smartphone shipments ranked no. 3 globally in 2021. The company has also
established the world’s leading consumer AIoT (AI+IoT) platform, more than 400
million smart devices connected to its platform as of September 30, 2021,
excluding smartphones and laptops. Xiaomi products are present in more than 100
countries and regions around the world. In August 2021, the company made the
Fortune Global 500 list for the third time, ranking 338th, up 84 places
compared to 2020.
Xiaomi is a
constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng
TECH Index and Hang Seng China 50 Index.
For more
information about Xiaomi as a company, please visit
https://www.mi.com/global/discover/newsroom
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