Teleperformance (Paris:TEP), a leading global group in digitally integrated business services, announced it has been recognized as one of the 25 World’s Best Workplaces™ by Great Place to Work® and Fortune Magazine. Only 25 companies in the world attained this exclusive employer distinction for 2021.
The selected 25 companies represent the top achievers of many organizations and industries from around the world that participated in Great Place to Work’s® employee survey process, representing the voices of more than 20 million employees worldwide. The 25 World’s Best Workplaces ™ stood out for creating globally exceptional employee experiences, high-trust relationships, and workplaces that are fair and equal for all.
“The World’s Best Workplaces™ are the most sweeping and consistent examples of globally inclusive company cultures we’ve ever known,” said Michael C. Bush, CEO of Great Place to Work®. “In a global workforce, alignment is everything, and these companies are fortifying their culture around the world – a nearly impossible feat. Even when tested by the pandemic, these companies recognize sub-communities in each region and their leaders carry an equitable employee experience across cultures. A huge congratulations to the World’s Best Workplaces™ for 2021,” Bush added.
“In the past year, over 183,000 of our employees from all over the world participated in independent employee trust surveys to confidentially rate us on the job we are doing as an employer. The high scores reflect well on fairness, inclusion, equality, trust and teamwork in an incredibly diverse Group comprised of 100 different nationalities,” said Teleperformance Chairman and Chief Executive Officer, Daniel Julien. “We are grateful for this exceptional recognition and, especially to our employees, who have made Teleperformance one of the 25 World’s Best Workplaces ™. We respect each individual at Teleperformance, we value what our people bring to our business and we thank them for all they do to make a positive difference for our global family everyday.”
The World’s Best Workplaces™ list is highly competitive. Great Place to Work® Institute, the global authority on workplace culture, selected the list using rigorous analytics and confidential employee feedback across multiple evaluative criteria and incorporating strict, third-party validation.
Great Place to Work® is the only company culture award in the world that selects winners based on how fairly employees are treated. Companies are assessed on how well they are creating a great employee experience that cuts across race, gender, age, disability status, or any aspect of who employees are or what their role is.
In the Philippines, Teleperformance has been certified Great Place to Work® for four consecutive years, the only company in the Philippines to achieve this and just in time with its 25th anniversary in the country.
Teleperformance Philippines always maintains their commitment to create an inclusive workplace through their Diversity, Equity, and Inclusion (DE&I) initiatives, such as TP Women and the recently launched TP Pride Council. Both programs seek to educate and encourage TP employees to extend the awareness even outside the organization. In addition, during the pandemic, Teleperformance Philippines launched TPVac, a program that aimed to vaccinate TP employees as part of its commitment to protect its people while supporting the Philippine government in its fight against the COVID-19 virus.
Joey Marquez, Chief Operations Officer of Teleperformance Philippines, shared, “I am grateful that we were able to achieve this great recognition. Even during the pandemic, we aimed to communicate and build trust among our employees and ensure that no one is left behind. I am truly proud of the culture the company has built and I, together with the rest of the Teleperformance leaders, will continue to propagate this culture of passion, service, inclusivity, and openness.”
In 2021, Teleperformance also ranked as one of the 25 Best Workplaces in Europe™ in the
Multinationals category, a Top Five Best Multinational
Workplace in Latin America™, and a Great Place to Work® in 60 countries
across all world regions including the Philippines. This represents more than
90% of the entire Teleperformance workforce worldwide.
For more information on Teleperformance Philippines, visit the company website at www.teleperformance.ph or Facebook page at www.facebook.com/teleperformance.philippines.
ABOUT TELEPERFORMANCE
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach.
The Group's 383,000 employees, based in 83 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2020, Teleperformance reported consolidated revenue of €5,732 million (US$ 6.5 billion, based on €1 = $1.14) and net profit of €324 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 57,000 people in the country and operates over 35,000 workstations in 22 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
From 2012 to 2020, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
This 2021, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for four years in a row. This year, Teleperformance celebrates its 25th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
For further information, visit the Teleperformance website
at teleperformance.ph
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