Global technology leader Xiaomi recently
inaugurated its first exclusive service center in the Philippines as part of
its commitment to ramp up its after-sales program in the country.
Located at the ground floor, Serendra Wing of
Market! Market! in Bonifacio Global City, the Xiaomi Exclusive Service Center
aims to provide its customers VIP treatment and a seamless experience, starting
from the purchase of the products and up to the time after-sales support for
the gadgets are needed.
“The unwavering support of Xiaomi fans has been a
crucial factor in our growth this year and we want to make sure we continue to
deliver the best possible experience for them when it comes to their needs. The
opening of this new exclusive center signals the start of more innovation when
it comes to our customer service that we are aiming to bring to more Xiaomi
fans nationwide,” shared Joel Salera, Xiaomi Philippines Service Manager.
This year, Xiaomi expanded its aftersales touchpoints, growing from 10 service centers last year to opening 20 more sites nationwide; plus appointing 10 additional authorized service centers to support Xiaomi TV products. Furthermore, the Xiaomi Contact Center was established earlier this year to service customers in the Philippines and the Americas.
Xiaomi customers can look forward to more upcoming
customer service initiatives as Xiaomi Philippines will continue to strengthen after-sales service
support. The company is looking to expand its customer service facilities next
year by adding another Exclusive Center to support mobile, Artificial Intelligence of Things
(AiOT), and ecosystem products.
They will also be launching Xiaomi’s online customer
service portal that will provide chat support with customer representatives and
will allow them to check the status of their ongoing repairs; plus more
exclusive service centers to open across key central cities in the country.
Customers who wish to avail of any after-sales
services can simply drop by the Exclusive Service Center or any authorized
providers and present their concerned Xiaomi smartphones or Xiaomi Pad 5 at its
Service Receiving desk. A Xiaomi representative will then collect pertinent
information about the device and verify its warranty coverage, and then issue a
service order claim upon validation of their case. For minor concerns, Xiaomi
customers can expect their gadgets within less than a day, while it might take
a couple of days for more complex cases.
Enjoy exciting Xiaomi Holiday
Promos
Aside from upgraded customer service, Xiaomi fans can also avail Xiaomi’s All I
Want for Christmas promo where they can get an exclusive and adorable Mi Bunny
plushie along with more awesome freebies when they purchase the Xiaomi 11T
Series, Xiaomi 11 Lite 5G NE, Mi 11 Lite, and the Xiaomi Pad 5 from November
13, 2021 to January 14, 2022.
Under this promo, the Xiaomi 11T with its high-resolution triple camera will be available
for only PHP 21,990 for its 8GB+128GB variant and PHP 24,990 for its 8GB+256GB
variant. Buyers can get a free speaker,
eco bag and an adorable Mi Bunny!
Meanwhile, the refreshed ultra-slim and
featherweight Xiaomi 11 Lite 5G NE
with its 6.55” AMOLED DotDisplay, 10-bit TrueColor support, and Dolby Vision®
as well as ultra-fast connection, 4,250mAh battery, and 33W fast charging, is
available in 8GB+128GB for only PHP 18,990 and
comes with a free eco bag and a Mi Bunny.
Those looking for substance and style in one
package will be able to get the Mi 11
Lite for only PHP 14,990 for the 8GB+128GB storage variant and it comes
with a free Mi Bunny and handy tote bag.
Finally, customers can get their hands on the
versatile Xiaomi Pad 5 for only PHP
17,990 for the 6GB + 128GB variant and PHP 19,990 for the 6GB + 256GB variant.
This portable workstation is packed with premium features that’ll boost your
productivity such as an 11-inch WQHD+ 120Hz display and large quad speakers for
louder, and crisper sound. Under this promo, it also comes with an awesome
magnetic case for the Xiaomi Pad 5.
For more information, customers can visit the
Xiaomi Philippines official stores in Lazada and Shopee. More exclusive deals on
Xiaomi devices also await in their Lazada and Shopee Global stores.
For more details about Xiaomi and any aftersales concerns, customers can get in touch with the Xiaomi Toll-free Contact Center at (PLDT/SMART): 1-800-1312-0048 or (GLOBE): 1-800-8386-5529, email addresses: service.ph@xiaomi.com or mi-phfeedback@xiaomi.com or check the official website: mi.com/ph/service/repair.
About
Xiaomi Corporation
Xiaomi
Corporation was founded in April 2010 and listed on the Main Board of the Hong
Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics
and smart manufacturing company with smartphones and smart hardware connected
by an IoT platform at its core.
Embracing
our vision of “Make friends with users and be the coolest company in the users’
hearts”, Xiaomi continuously pursues innovations, high-quality user experience
and operational efficiency. The company relentlessly builds amazing products
with honest prices to let everyone in the world enjoy a better life through
innovative technology.
Xiaomi
is one of the world’s leading smartphone companies. The company’s market share
in terms of smartphone shipments ranked No. 2 globally in the second quarter of
2021. The company has also established the world’s leading consumer AIoT
(AI+IoT) platform, with 374.5 million smart devices connected to its platform
(excluding smartphones and laptops) as of June 30, 2021, excluding smartphones
and laptops. Xiaomi products are present in more than 100 countries and regions
around the world. In August 2021, the company made the Fortune Global 500 list for
the third time, ranking 338th, up 84 places compared to 2020.
Xiaomi
is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index,
Hang Seng TECH Index and Hang Seng China 50 Index.
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