ePLDT recently launched a new, cloud-based phone system called ePLDT Calling for Microsoft Teams, which allows businesses to combine their communication and collaboration systems in a single platform.
As businesses have implemented work-from-home setups at the onset of the pandemic, many had faced challenges around operational inefficiencies brought by the sudden pressure to adopt systems that optimize remote working arrangements. This influx of business applications have thus resulted in largely disconnected legacy and digital platforms.
Organizations caught in this siloed approach (those with disjointed communication and collaboration systems) are predisposed to users toggling from one system to another, which consumes more time and could possibly cause customer dissatisfaction due to simple miscommunication rising from seemingly mundane oversights such as unattended calls and queries and mishandled requests.
In addition, such disparate setups lack operational insights where businesses can gather pertinent data that can be used to improve customer experience.
ePLDT, in partnership with Microsoft and AudioCodes, developed ePLDT Calling for Microsoft Teams—a modern enterprise voice solution that combines both business communication and collaboration systems to enable employees to seamlessly integrate calls into their workflow. The service aims to help boost the efficiency of businesses to improve overall business outcomes while reducing costs, application overload, and worker fatigue.
Businesses are also able to get real-time insights on the quality of calls made to ensure smooth communication and customer satisfaction. Calls are also protected with built-in security and privacy from Microsoft 365.
ePLDT harnessed the collaborative power of Microsoft Teams and utilized the combined robustness and reliability of PLDT SIP connectivity and ePLDT VITRO Data Center, to create a hybrid telephony and video conferencing solution that allows real-time collaboration among employees, customers and other stakeholders. With ePLDT’s ICT expertise and Microsoft 365 certifications, customers are assured that this groundbreaking solution is professionally implemented and supported, and shall be continually reviewed and enhanced.
“Traditional telephony solutions provided limited capabilities at a high cost and effort. ePLDT Calling for Microsoft Teams is the perfect solution for effective internal and external communication,” says Nico Alcoseba, VP & Head of ICT Business for PLDT Enterprise.
Furthermore, ePLDT Calling for Microsoft Teams provides better management of customer experience across legacy and digital channels and aligns technology investments with every company’s business objectives.
“We at ePLDT strive to continuously provide enterprises with innovative solutions that will create real value to their business. We always keep in mind the needs of our customers when we develop a new product to ensure that it answers their problems or challenges, and ePLDT Calling for Microsoft Teams is an illustration of that,” says ePLDT President & CEO and SVP & Head for PLDT and Smart Enterprise Business Groups Jovy Hernandez.
“With ePLDT Calling for Microsoft Teams, we will enable businesses to have maximum productivity and a seamless collaboration among employees,” he added.
Like this post? Subscribe to Manila Life by Email