Even during the pandemic, the passion and creativity of Filipinos shone through as Teleperformance Philippines, the leading global group in digitally integrated business services, gave their employees a chance to display their talents in a competition.
To showcase its diverse employees and to spread positivity during the crisis, Teleperformance organized the COVID-19 Fight Challenge, a global talent competition held virtually for its employees.
In the local competition, the more than 47,500 employees of Teleperformance Philippines were encouraged to use their talents to express their feelings about their COVID-19 experiences and about what the future holds for all. Employees were able to submit in any of the four categories, namely, Music, Writing, Art, and Dance. Based on their originality, talent, and presentation, the judges shortlisted three finalists per category and announced the local champions via a Facebook Watch Party hosted by TV and radio personality Gino Quillamor.
The winner for the music category was James San Juan from TP Ayala, who wrote an original song called “Rise”, which is about mental health and is dedicated to those feeling alone during the pandemic. For the writing category, Santos Baudin III from TP Ayala won for his original poem entitled “Agwat (Gap)” which is all about finding love and hope amid the social distancing and reminds everyone to stay connected even apart.
Meanwhile, Carlos Ramiro from TP Fairview came out on top for the art category for his piece called “Invisibilia Inimicus (Invisible Enemy)” which portrays the heroism, sacrifice, and hope of the front liners. Lastly, Jobert Cabag from TP Davao won for his inspirational dance accompanied by a scenic music video that he says is a reminder for everyone to always observe social distancing.
James San Juan from TP Ayala, the champion in the music category, shared his experience during the watch party. “Given our situation, in our 24 hours at home, having engagements like this lifts you up somehow and inspires you to inspire others,” shared James.
The local champions received Php 15,000 in cash and had the opportunity to represent Teleperformance Philippines in the global finals, which showcased the talents of Teleperformance employees from over 80 countries.
About 17,000 TP employees tuned in to the live streamed announcement on the Teleperformance Philippines Facebook page to support their friends and colleagues, while five lucky viewers of the watch party were also treated to their own a pizza party via an electronic raffle during the program.
Mike Lytle, Teleperformance Philippines Chief Operations Officer, shared a heartfelt message to all TP employees during the announcement. “At TP, we’ve always made a special effort to provide our people with a platform for their creative self-expression. Even with COVID-19, our ability to reflect on the times connects all of us even more. I applaud everyone for believing in themselves and supporting their colleagues. You are all heroes in my book.”
The culmination of the COVID-19 Fight Challenge was celebrated with the rest of the global Teleperformance community last July 30, 2020, at the virtual TP Quarantine Awards with around 10,000 registered viewers from across the globe. TP Philippines’ Baudin bagged third place for the writing category and won a pair of Beats Headphones.
The TP Quarantine Awards show was streamed live in Telepeformance’s 21 business sites for those employees who were onsite at the time of airing. The Watch Parties, coordinated by the HR team and the Site Fun Committees, followed physical distancing rules while allowing employees to cheer for their colleagues.
Earlier in 2020, Teleperformance Philippines received its third Great Place to Work® certification for the third year in a row, which was based on an anonymous survey of over 34,000 Teleperformance Philippines employees nationwide. The survey assessed employee trust based on employee ratings of the company’s credibility, respect, fairness, pride and camaraderie.
To learn more about Teleperformance Philippines, you may visit their website at www.teleperformance.ph/en-us or their Facebook page at facebook.com/teleperformance.philippines.
ABOUT TELEPERFORMANCE
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach.
The Group's 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$ 6 billion, based on €1 = $1.12) and net profit of €400 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 47,500 people in the country and operates over 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).
This 2020, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for three years in a row. This year, Teleperformance celebrates its 24th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
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