In case of emergencies, the application sends a distress message and the location of the policyholder to emergency contact person/s and AXA Assistance’s command center. The center then calls the policyholder to inquire what service is needed and deploys police, ambulance, or fire assistance. The AXA Assist app may be downloaded from the Google Play or Apple Store.
“Through AXA Assist, we want to give our motor insurance policyholders total peace of mind whenever and wherever they travel. With our latest innovation, emergency assistance is easily accessible with the touch of a button,” said AXA Philippines president and CEO Rahul Hora.
Another AXA Assist feature is telemedicine that offers expert medical advice round-the-clock over the phone. Insured customers can also contact the medical team on weekends or from abroad. Diagnoses, medical certificates, and treatment plans may be issued.
AXA policyholders can also avail of vehicle assistance, such as towing services and minor repairs on-site of up to P5,000 as well as alternative travel assistance and arrangement of hotel accommodation assistance, both up to P2,000.
Best of all, a customer can conveniently file a claim on damages through the app. Additional benefits of AXA Assist include concierge and lifestyle services such as referral and reservation assistance and information regarding shopping locations, flights, and the weather.
AXA Philippines is one of the country’s leading insurance companies and offers both life and general insurance products. For more information, visit www.axa.com.ph.