Philippines’ AirAsia introduces new customer-friendly services with new
hotline and cash payment partners
Philippines’ AirAsia, the low cost carrier with the youngest fleet, today announced significant changes in its customer call center. Starting February 25, Philippines’ AirAsia’s new customer hotline number will be 742ASIA or 742.27.42.
Now flying can never be better, thanks to Philippines AirAsia.
“To provide optimum customer care service for our guest, AirAsia is launching two new significant innovations. We have a new customer hotline that is easy to remember and we are also rolling out our cash payment partner with 7-Eleven store for our passengers who want to avail of our online promo and other privileges but would like to pay in cash instead of using their credit cards,” AirAsia Inc. Commercial head Freddy Herrera said.
AirAsia's payment partner service provides the convenience of using cash when paying for AirAsia promo fares and other online purchases at www.airasia.com
AirAsia's payment partner service provides the convenience of using cash when paying for AirAsia promo fares and other online purchases at www.airasia.com
The payment partner service covers all Philippines’ AirAsia flights from its hub in Clark International Airport to Taipei, Singapore, Hong Kong and Kuala Lumpur including domestic flights to Davao and Kalibo (Boracay).
“We are expanding our payment partners service to include other outlets in the coming weeks so that more and more people will benefit from AirAsia’s awesome low fares and extensive route network covering 80 destinations in 20 countries,” Herrera said.
More than 800 7-Eleven stores nationwide will start accepting cash payments for AirAsia on February 28. AirAsia’s new Philippine hotline number, +632.742.2742, meanwhile, will start on February 25. It will be open daily, from Monday to Sunday, at 8:00AM – 9:00PM.
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ReplyDeleteI paid through 7 eleven but i did not receive any booking confirmation through email. Upon inquiring from the call center i was informed that there’s a system error and i was instructed to scan my receipt and email to sir asia and to contact airasia again to inform them that i have sent the email. That made my booking complicated. Airasia did not even inform me that there was a system error. what if i failed to check right away? what happens to my booking which i already paid? Please look into this.
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