Teleperformance in the Philippines continues to be a strong advocate for health and safety as the company began implementation of its employee vaccination program called TPVac on July 10 at Solaire Vaccine Center in Paranaque. The first team members to receive the vaccines were the most at risk population front line employees.
As a people company, Teleperformance procured vaccines for employees based out of its 22 business sites across the National Capital Region, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro, and Davao who opted to participate in TPVac. This initiative likewise affirms the commitment of Teleperformance, not only to protect the health of its people, but also to help governments address the pandemic with agile, large-scope support of vaccination programs deployed at the corporate level.
“Teleperformance showed that they really care for their employees. It’s my first time to be vaccinated against Covid-19, so I was a bit anxious. But that vanished because the doctors were very accommodating. The venue is very good; staff were well organized. Good job, TP!” said Customer Service Representative Anna Marie Erika Manipon, who shared her experience after the inoculation.
Since the start of the Covid-19 crisis, Teleperformance has paid careful attention to support communities and promote the safety and well-being of their employees during the pandemic. A Great Place to Work® certified company, Teleperformance Philippines has strictly implemented sound health and safety measures in all its business locations, abiding by the guidelines set by the World Health Organization and the Department of Health in the Philippines.
These include the completion of health declaration forms prior to worksite entry, temperature checks twice a day for employees onsite, provision for transport assistance, as necessary and strict implementation of physical distancing in the workplace, among others. Medical consultations and procedures, including testing and care for Covid-19, are covered in Teleperformance’s HMO program.
“Our Teleperformance family continues to work together to eradicate Covid-19. By launching this program and committing complimentary vaccines for all our 47,000 team members in the Philippines, this is another testament to our 25-year history of ensuring employee safety is our top priority. We look forward to continuing to partner with the Government in our joint mission of keeping everyone safe and secure,” said Jeffrey Johnson, Senior Vice President of Human Capital.
ABOUT TELEPERFORMANCE
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach.
The Group's 383,000 employees, based in 83 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence.
In 2020, Teleperformance reported consolidated revenue of €5,732 million (US$ 6.5 billion, based on €1 = $1.14) and net profit of €324 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 45,000 people in the country and operates over 30,000 workstations in 22 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
From 2012 to 2020, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2020, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for three years in a row. This 2021, Teleperformance celebrates its 25th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
For further information, visit the Teleperformance website at teleperformance.ph