Teleperformance Philippines believes there is great value in developing and tapping into the countryside talent pool.
In a recent virtual event hosted by the Department of Information and Communications Technology (DICT), in partnership with the IT and Business Process Association of the Philippines (IBPAP), Teleperformance Philippines Communication and Marketing Senior Director Marilyn Ventenilla joined a panel of industry experts and ambassadors to talk about countryside talent and how to harness its potential.
Untapped potential in the province
There is a large amount of talent and potential that can be found in the countryside as seen by Ventenilla, who leads the marketing and communication initiatives of Teleperformance provincial sites in Bacolod, Baguio, Cagayan De Oro, Cebu, Davao, Cavite, and Antipolo, in addition to the company’s business locations in the National Capital Region.
“I am grateful to have been given the opportunity to work with a diverse group of talent from different cities and provinces in the Philippines. We, Filipinos, are very hardworking and always receptive to learning, and I see these qualities resonating across the different talent and workforce across the Philippines,” Ventenilla said.
She also stressed the importance of providing development opportunities to those in the province. “Companies like Teleperformance partner with the academe and other organizations because we see the need to spread awareness about the thriving careers in the outsourcing industry. So through education, collaboration, and partnerships, we can continue to promote new age skills and employment opportunities to people outside the NCR,” she shared.
Providing upskilling and career opportunities in the province
Ventenilla expressed confidence in the continued growth of the industry, especially with Department of Information and Communications Technology (DICT) and the IT and Business Process Management Association of the Philippines (IBPAP) announcing the Digital Cities 2025 program, which aims to transform 25 selected cities into IT-Business Process Management hubs within five years.
On the Digital Cities program, Ventenilla shared, “As supported by our Digital Cities launch, we now recognize developing talent in the field of STEAAM (Science, Technology, Engineering, Architecture, Agriculture and Mathematics) and also in business and the arts. Digital capabilities, coupled with leadership skills, are going to be highly essential in driving sustainability and inclusive growth in the countryside.”
Aside from its Metro Manila sites, Teleperformance Philippines, the global leader in outsourced omnichannel customer experience management, has sites in Cavite, Antipolo, Baguio, Bacolod, Cebu, Davao, and Cagayan de Oro. Currently, there are around 1,300 career opportunities available in TP provincial sites and despite the pandemic, TP was able to provide employment to over 11,000 talent from the countryside. This is made possible through the company’s virtual recruitment process using TP’s social media and online channels, such as TP-in-3.
Innovations such as the TP Cloud Campus also make remote working easier for their employees. This innovation allows home-based interaction experts to work from anywhere, while remaining connected virtually with their Teleperformance team through the Cloud Campus hubs located at TP Aura in Taguig City and at TP Fairview in Quezon City. Cloud Campus makes it possible for agents to stay connected and engaged while providing an opportunity for clients to interact with a dispersed workforce. Through this, top talent can be sourced even from provincial areas, provide them viable career options, and develop their capabilities to deliver simpler, faster, and safer solutions to customers from across the globe.
Jeffrey Johnson, Senior Vice President for Human Capital Resource Management, also shared, “Teleperformance has always seen the great potential of cities outside of Metro Manila. As we celebrate our 25th anniversary in the Philippines, we aim to continue supporting countryside development, especially after the successful launch of our Teleperformance Molino site in 2020. We will do this by bringing more jobs to the countryside so that people will be able to work closer to home while having the same exciting career opportunities as those in Metro Manila.”
For more information on Teleperformance Philippines and career opportunities in the organization, you may visit www.teleperformance.ph or facebook.com/teleperformance.philippines.
ABOUT TELEPERFORMANCE
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach.
The Group's 383,000 employees, based in 83 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2020, Teleperformance reported consolidated revenue of €5,732 million (US$ 6.5 billion, based on €1 = $1.14) and net profit of €324 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 45,000 people in the country and operates over 30,000 workstations in 22 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
From 2012 to 2020, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2020, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for three years in a row. This 2021, Teleperformance celebrates its 25th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
For further information, visit the Teleperformance website at teleperformance.ph